Shipping information will be provided via e-mail when your order is picked and packed. Once your Backwoods clothing order departs, we will provide you the tracking number so you will be able to find your package. Check your spam folder if you are unable to find tracking information in your e-mail mail.
If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected. If you do not respond to the notice, your package will be returned to our warehouse and your order will be cancelled, a full refund will be processed to your account. You may then choose to purchase from the site again.
CURRENT DELAYS:
Our teams are working overtime to produce and ship the top-quality products to you, our customers around the world, as quickly as possible. You may experience extended lead times for shipping delays due to Covid 19 so please allow up to 2 weeks for orders to reach there destination during this extraordinary time.
-When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
-If we are sold out of stock you the shipment of your item could be delayed
REFUSED SHIPMENTS
If you refuse a shipment from The New Urban Thrifters, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to The New Urban Thrifters This amount will be deducted from your merchandise refund.
RETURNS AND REFUNDS
Refunds will be evaluated and on a case by case basis.
ORDERS PURCHASED ON SALE WILL NOT BE ELIGIBLE FOR ANY RETURNS OR EXCHANGES.
Email us at : thenewurbanthrifters@gmail.com with your order number and questions.
